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Post by Marcel on Aug 10, 2013 9:08:34 GMT
Hello, I have since yesterday a problem with Starpigs. If i login with my user 'Marcel' the app crashes after login. Now i created a new user and all were fine and i can play the game. The issue are on my iPhone 4s and on my iPad too. I have buy a lot of dark matter in my user 'Marcel' and don't want a new user. What can I do? Please help.
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Post by Marcel on Aug 12, 2013 6:05:46 GMT
Has someone a solution for my problem? Since Friday i could not play Starpigs ;(!
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Post by Marcel on Aug 13, 2013 17:52:10 GMT
I have spend 20 Euro in this game and now i can't play ;(! No answer from admin
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Post by Virgil on Aug 13, 2013 20:21:33 GMT
I know its not much, but try to be Patient.... They will sure Look soon After the Problem.
And i can offen you a lil advantage for the. Long waiting Time ok?
You will get 5 Raids against me, thats often be 1level or more;)
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Post by Marcel on Aug 13, 2013 21:03:43 GMT
Hi Virgil, thanks for your attractive offer and your reply! Your idea is good, but it's more funny to win fair !!! Let's see, how long does it take.
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davo
Junior Member
Posts: 55
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Post by davo on Aug 14, 2013 9:46:46 GMT
Should take the offer Marcel, Virgil kindly did the same for me and it gives you a good boost.
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Post by Marcel on Aug 14, 2013 10:03:16 GMT
Yeah, I come in the game with my account. I'm so happy. Thanks for your help ! Okay, Virgil. I will take your offer. When can I honour it?
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Post by Virgil on Aug 14, 2013 11:58:57 GMT
Cause i Have a lot of work these days, lets do this after the next alliance war, so on Saturday... Ok?
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Post by Marcel on Aug 14, 2013 12:37:32 GMT
No problem, let's do it so.
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Post by gmskulls on Aug 14, 2013 19:41:54 GMT
Hello Marcel, we are trying to ascertain what has happened to your account and some others. I hope to have the issue fixed soon.
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Post by gmskulls on Aug 14, 2013 20:17:30 GMT
I used our moderator system to log-into your account and it all validates successfully. Can you try again to see if the problem is still occurring?
Are there any other memory heavy applications running at the same time? At what stage does the application crash? I hope we can resolve this soon!
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Post by Marcel on Aug 14, 2013 20:39:20 GMT
Hello gmskulls. The issue are fixed. Since this morning i can login. i don't no how. The Problem was on my iPhone 4s and my iPad 4 and only on my acc 'Marcel'! My new created acc 'crunchd' functional normal. With Marcel acc i the game crashed to Dashboard after login and a short loading time. Sorry that i can you more details, but i don't know how i explan this. My english is not so good, i'm from german.
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Post by Virgil on Aug 14, 2013 20:47:40 GMT
My english is not so good, i'm from german. Maybe I could help with issues like that. i mean, my English isn't the best too, but usually it's enough;) Den schliesslich bin ich auch deutscher (cause I am German too)
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Post by Marcel on Aug 14, 2013 21:05:00 GMT
Okay Virgil, das ist doch mal ne positive Überraschung auf einen 'german user' zu treffen ! Also mein Problem war folgendes: Ich habe meinen Nutzernamen und Passwort gespeichert gehabt und immer nur auf 'Log-in with Marcel' geklickt. Seit Freitag kam dann nur noch der schwarze Ladebildschirm mit Loggin in to Account Marcel / Connecting to Server oder was da immer steht und das Spiel stürzte ab und ich landete im iOS-Hauptbildschirm. Das passierte mit meinem iPhone 4s und iPad 4. Selbst ein Neustart der Geräte und eine Neuinstallation des Spiels brachte nichts. Dann habe ich mal versucht anstatt mich einzuloggen einfach einen neuen Nutzer zu erstellen. Und siehe da, der Login mit dem neuen Nutzer klappte sowohl mit iPhone und iPad. Ich habe es jeden Tag mehrmals versucht ob das Problem inzwischen behoben wurde und seit heute früh hat es tatsächlich geklappt. Ich habe nichts weiter gemacht. PS: ich will heute mal an dem Allianzkrieg teilnehmen. Welche Allianz sollte ich nehmen? Hast du da nen sicheren Tipp?
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Post by Virgil on Aug 14, 2013 21:23:12 GMT
Long story short, seems that the problem was not device related, but account related. The problem first occurred last Friday. This morning came up with a reset of the server data again (dunno how to describe it better, but seems that sometimes backups getting used cause detailed raid data get missing like "future raided your system and stole 600m credits" turn to "your system was raided" or all open challenges get resolved, and you get the full amount of money for a whole day, the retaliate button gets missing till you got raided again and so on...) After the server reset, the account of marcel worked again. Maybe it was just a lil database error caused to some bad bits and bytes? If you need additional informations, feel free to ask and I try my best to translate from the point marcel needs help (Sometimes I hate my English grammar, so please be gentle )
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