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Post by gmskulls on Aug 16, 2013 6:45:17 GMT
Great, thanks for this. I think I have an idea of what could have been causing the issue  |
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Post by Styles743 on Sept 16, 2013 7:37:11 GMT
Did this issue ever get resolved? I think I am having the same problem. Have created 3 accounts thus far, Styles743, Styles744 and Styles. All crash after a few hours of play lvl 4-6. At anytime I try to log in the game crashes during user validation. I tried a restart of game/ipad/reinstall app. I also thought the DNS server I run through to get American Netflix might be bugging with the system since I occasionally hotspot my phone an ipad for a different wifi while at work. I removed the DNS but it did not help.... This is a great game and I would love to play it  |
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davo
Junior Member
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Post by davo on Sept 16, 2013 11:59:19 GMT
I don't suppose your playing on a updated apple device. Just a thought that IOS 7 may be causing the issue.
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Post by Styles743 on Sept 16, 2013 18:21:35 GMT
Not a bad thought but I am running 6.1.3 currently... The weird this is I keep getting notifications from the game telling me my ships are ready/pilots restocked etc. So something is still working in there.
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davo
Junior Member
Posts: 55
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Post by davo on Sept 17, 2013 6:08:46 GMT
Yeah me too but on a iPhone 5. A while back some iPad users had the problems your having now, that issue was game side.
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Post by firebug029 on Jan 17, 2014 20:06:15 GMT
Still having these crash issues on my ipad mini and iPhone 5 running iOS 7.0.4. Every battle forces the application to close before it's over.
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Post by gmskulls on Feb 3, 2014 12:52:49 GMT
Hi Firebugs,
This might be caused by running IOS7. Perhaps you can try closing other apps to free up some space while you play the game.
Hope this helps
Sincerely
GMSkulls
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Post by firebug029 on Feb 4, 2014 16:51:49 GMT
I appreciate the advice and "prompt" response, and I would like to take his opportunity to once again attempt to explain the problem in excruciating detail. Your product does not perform the way it is supposed to and I have spent money on it in hopes you could use the additional revenue to make necessary adjustments based on customer feedback to make a better product. On both an ipad mini and an iPhone 5 running iOS 7, I am unable to finish battles without the game crashing. This occurs when there are no background apps running, a fast and reliable internet connection, and more than the advertised required memory left on both devices. Furthermore it happens anytime more than 5 units are battling at on time in Stealth Raids and direct battles, also when facing enemy space stations. Is there any way that you could either fix the programming, adjust the A.i. In stealth raids so that the game doesn't initiate these scenarios that force a close, or tell me that you have no intent of trying to make this situation right for a paying customer.
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Post by gmskulls on Feb 6, 2014 22:00:28 GMT
Hello Firebug,
We are continuing to look at the issue, currently we cannot reproduce it on either of our test devices (IPad3 & IPhone4S) can I ask for some additional information:
What type of weapons and ships are you using in the battles that crash? Can you give details of what enemies are there as well; Is it a particular player that you attack when the crash occurs?
Thanks, we will try to get to the bottom of this!
GMSkulls
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Post by firebug029 on Feb 7, 2014 5:28:06 GMT
It mainly occurs when I am being counter attacked by the A.I. During Stealth Raid Battles when there are five or more units in play (especially armored and higher level units)The units that I use don't seem to matter but they are mainly cruisers, armored destroyers, and frigate groups. Weapons loadout varies; mainly cannons, super missile launchers, and laser turrents all upgraded with dark matter. The problem occurs less frequently if I uninstall every few days and re-install. In Open Challenges it's pretty much the same, but only happens when I try to start a battle that includes 4 or more total units. The application also freezes up completely when I purchase Dark Matter. I'm also playing in the U.S. If that makes any difference.
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Post by onaryc on Apr 16, 2014 19:51:53 GMT
I appreciate the advice and "prompt" response, and I would like to take his opportunity to once again attempt to explain the problem in excruciating detail. Your product does not perform the way it is supposed to and I have spent money on it in hopes you could use the additional revenue to make necessary adjustments based on customer feedback to make a better product. On both an ipad mini and an iPhone 5 running iOS 7, I am unable to finish battles without the game crashing. This occurs when there are no background apps running, a fast and reliable internet connection, and more than the advertised required memory left on both devices. Furthermore it happens anytime more than 5 units are battling at on time in Stealth Raids and direct battles, also when facing enemy space stations. Is there any way that you could either fix the programming, adjust the A.i. In stealth raids so that the game doesn't initiate these scenarios that force a close, or tell me that you have no intent of trying to make this situation right for a paying customer. |
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Post by onaryc on Apr 16, 2014 20:00:27 GMT
I have this same issue, basically since I start playing months ago. I can only finish about one in ten battles when doing stealth raid when I play on the iPad with no other applications running, because the game crashes. the more ships involved in a battle, the higher the probability the game crashes. any suggestions?
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Post by gmskulls on Apr 17, 2014 14:42:04 GMT
I have this same issue, basically since I start playing months ago. I can only finish about one in ten battles when doing stealth raid when I play on the iPad with no other applications running, because the game crashes. the more ships involved in a battle, the higher the probability the game crashes. any suggestions? Hi Onaryc,
Thanks for the message.
What is your username, and device you played on?
Are you playing on the latest version?
Hopefully with these information, we can reproduce the problem you are seeing Barbily
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Post by OnaryC on Apr 17, 2014 19:56:08 GMT
I have this same issue, basically since I start playing months ago. I can only finish about one in ten battles when doing stealth raid when I play on the iPad with no other applications running, because the game crashes. the more ships involved in a battle, the higher the probability the game crashes. any suggestions? Hi Onaryc,
Thanks for the message.
What is your username, and device you played on?
Are you playing on the latest version?
Hopefully with these information, we can reproduce the problem you are seeing Barbily
username is Onaryc device is iPad mini runs iOS 7.1 basically I am running a risk of the game crashing mid battle if more than two cards are involved (one of mine and one of my opponents). connection isn't a problem, and there is plenty of memory, no other apps running. thank you for looking into it! |
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Post by gmskulls on Apr 19, 2014 8:42:28 GMT
Hello Onaryc,
While we look into the memory issue; have you tried doing a restore of the iPad mini through iTunes? This is known to clean up the device and prevent random crashes.
Also, when was the last time you could play the game without these battle-related crashes; or has it always been an issue.
Thanks.
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