Logon issues

[supermroz]

hello, I am unable to log into the game... it keeps saying that the connection to server is broken... reinstalling the app didnt help either... pls help me

my username is supermroz
the device is an ipad2 running iOS 7.0.4
i have the latest game version avaialable until now
last succesfull logon was approximately on 12.2.2014

ty for reading this, i hope u can help me

[fredy]

hi
today 22 febrary
i try to go into the game and can not sign in.
the previous time i lost 2 dark matter becouse i sign in the alliance battle and can not play becouse that.
- username: fredy
- device: Android (galaxy tablet)
- the game is update.
- i login yesterday.
Thank a lot.

[gmskulls]

Hi Fredy,

Our server provider had an issue, and our game was effect by their server down.


It was restored after about an hour, and is working now.



We will look into the lost 2 DM for you asap.



Sincerely

GM 

[gimlet]

Skulls, did this also affect the last war, with 8 hrs left, it suddenly stopped as if the war was over, and no one won?

[XTempest007]

IGN: Xtempest007

I trying to hope on the game but when I try to log in it can never find the server.

[fredy]

hi
today 5 april
i try to go into the game and can not sign in.
- username: fredy
- device: Android (galaxy tablet)
- the game is updated (i think).
- i login yesterday.
what happend?
Thank a lot.

[rayvenwynd36]

I downloaded game 2 days ago was hoping to play looks promisin but can never find server or if it does it freezes when I press the to battle button after the fist cut scene

Logon.. rayvenwynd36
Update.. yes
Device.. android note 2

[burntbacon]

User. Burntbacon
Device. Nexus 7 android 4.4 i believe
Has never logged on

What to do?

[gmskulls]

Hi Ray and Burnt,

Thank you for contacting us. We will check it out for you asap!

Sincerely
GM

[gmskulls]

Rayvenwynd, It sounds like your internet connection is acting up. Both the finding the server action and the end of the introduction story require a working wifi connection to work correctly. Have you tried running the game when near a better connection?

Burntbacon, Can you give some more information on what happens when you try to play the game? Thanks.

[rayvenwynd36]

Apr 10, 2014 17:30:30 GMT gmskulls said:

Rayvenwynd, It sounds like your internet connection is acting up. Both the finding the server action and the end of the introduction story require a working wifi connection to work correctly. Have you tried running the game when near a better connection?

Burntbacon, Can you give some more information on what happens when you try to play the game? Thanks.

[b

Yes my wifi 4g connection I can take with me its less then 2 feet from me when trying to connect

I keep getting server connection broken messages now

[gmskulls]

We have some further updates on this issue. It seems our server is overloaded by too many players (yah, we prob didn't anticipate we will get this far...), causing some players not be able to login. We will work on this issue continuously over the weekend, and will let you know how it goes.

Thanks everyone for your feedbacks, and bring this bad issue to our attention.

Sincerely
GM

[gmskulls]

We made a fix to the server, and it should now clear the login congestion.

If you still can't login, please let us know by posting here to email [e-mail]

Sincerely
GM

[rayvenwynd36]

Sept 22, 2013 18:58:28 GMT gmskulls said:

The issue causing some players to be unable to logon has finally been identified and will be fixed in the next 24 hours. There will be server downtime while the fix is uploaded. This thread will be updated one the fix is online.

Still havin same issue server disconnect

[mazxx]

Can't log in

User name - Mazxx
iOS 7.0.4
Yes updated to latest version
Logged in just earlier today